Last updated: October 4, 2026
These Terms of Service ("Terms") are an agreement between you and Etron LLC ("Etron," "we," "us," or "our"), the company that owns and operates Recallium. They govern your use of recallium.ai, the Recallium web and desktop applications, the Recallium local software, and related services (together, the "Service"). The Service is currently offered as a beta, and only in the United States. If you or your organization has a separate signed enterprise agreement with Etron, that agreement governs the accounts it covers instead of these Terms.
IMPORTANT: SECTION 16 REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL BINDING ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 16.6.
1. Acceptance of These Terms
1.1 You accept these Terms when you create an account, check a box or click a button indicating acceptance, install the Recallium local software, or use the Service. If you do not agree, do not use the Service.
1.2 Our Privacy Policy, available at https://recallium.ai/privacy, explains how we collect, use, and share information about you. Please read it.
2. Eligibility and Accounts
2.1 Age. You must be at least 18 years old to use the Service.
2.2 United States only. The Service is available only to residents of the United States who access and use it from within the United States. By creating an account, you confirm that you are a U.S. resident. We may block access from outside the United States and may suspend or close accounts that do not meet this requirement.
2.3 Eligibility. You may not use the Service if you are barred from doing so under applicable law, including U.S. sanctions and export laws, or if we previously terminated your account for violating these Terms.
2.4 Your account. You must provide accurate information and keep it current. You are responsible for keeping your credentials secure and for all activity under your account. We strongly recommend enabling multi-factor authentication where offered. Notify us promptly at security@recallium.ai if you suspect unauthorized access. Each person may hold only one free account unless we permit otherwise.
2.5 Using Recallium for work. You may use an individual account for personal or professional purposes. You are responsible for making sure your employer or clients allow you to upload their information. If you create or administer a shared workspace on behalf of an organization, you represent that you are authorized to bind that organization to these Terms. Organization-wide deployments may require an enterprise agreement.
3. The Service and Plans
3.1 What the Service does. The Service lets you store, organize, enrich, cluster, search, and share memories and context so they can be used across AI models and tools.
3.2 Free and paid plans. We offer a free plan and paid plans. Features, usage limits, and enrichment timing differ by plan and are described at https://recallium.ai/pricing. On the free plan, enrichment may be processed in batches and may be delayed.
3.3 Changes to the Service. We may add, change, or remove features for reasons such as changes in law, security needs, technical requirements, or improvements to the Service. If we materially reduce a core feature of your paid plan during a period you have already paid for, you may cancel and receive a pro-rated refund of the unused portion. If we discontinue the Service entirely, we will give at least 30 days' notice and an opportunity to export Your Content.
3.4 Beta service. The Service is in beta. Features, usage limits, and availability may change often; some features may be incomplete, less reliable, or discontinued; and we may pause or end the beta. If we end the beta, Section 3.3 applies. Features labeled preview or experimental are provided as-is.
3.5 No service levels. Consumer plans do not include uptime commitments or service-level credits.
4. Your Content
4.1 Definitions. "Your Content" means the memories, notes, files, text, prompts, and other material you submit to the Service, and the outputs the Service generates for you from it, such as enrichments, summaries, tags, embeddings, and clusters ("Outputs").
4.2 You own Your Content. As between you and Etron, you retain all rights in Your Content. To the extent we have any rights in Outputs generated for you, we assign them to you. Outputs may not be unique; other users may receive similar outputs.
4.3 License you give us. You grant Etron a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display, and create derivative works of Your Content (such as enrichments and embeddings) solely to provide, secure, and support the Service for you. This includes processing by our service providers under Section 7.2 and sharing Your Content as you direct. The license lasts while Your Content is on the Service, plus the time needed to delete it under Section 12.3.
4.4 No model training. We do not use Your Content to train or fine-tune AI models, or to improve models used for other users.
4.5 Your responsibilities. You represent that you have the rights needed to submit Your Content and to let us process it under these Terms. You are responsible for Your Content and for any personal information about other people that it contains.
4.6 Data the Service is not designed for. Do not upload: payment card numbers, bank account numbers, government-issued identification numbers, protected health information regulated under HIPAA, data subject to the International Traffic in Arms Regulations (ITAR), or Controlled Unclassified Information.
4.7 Keep your own copies. You are responsible for maintaining copies of Your Content that you cannot afford to lose.
5. Sharing
5.1 Sharing with others. You may share memories with other users, teams, or workspaces. Recipients can view and use shared content according to the permissions you choose. Revoking access stops future access but does not remove copies a recipient has already made or exported. We are not responsible for what recipients do with content you share.
5.2 Shared workspaces. Workspace administrators may control membership, permissions, and workspace content. Content you add to a workspace may remain in it after you leave, according to the workspace's settings.
5.3 Other users' content. Content shared with you belongs to the user who shared it. We do not endorse or verify it.
6. Local Software
6.1 License. Etron grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the Recallium local software, including any bundled model files ("Local Software"), on devices you own or control, solely to use the Service.
6.2 Open-source components. The Local Software includes open-source components and third-party model weights licensed under their own terms. If those terms conflict with these Terms for a given component, those terms control for that component. The Recallium Community edition published on GitHub is governed by the license in its repository, not by these Terms, except when you connect it to the hosted Service.
6.3 Updates and device resources. The Local Software may update automatically, and you consent to those updates. Running it uses your device's processing, memory, storage, power, and network bandwidth. You are responsible for your device and any related costs. We do not remotely access your device except through the Local Software functions described in these Terms and our documentation.
7. AI Features and Third-Party Services
7.1 AI output. Outputs are generated by AI models and may be inaccurate, incomplete, or outdated. Review Outputs before relying on them. Outputs are not professional, legal, medical, or financial advice.
7.2 Model and infrastructure providers. We use third-party model and infrastructure providers to deliver the Service. Your Content is sent to them only as needed to provide the Service to you.
7.3 Integrations. If you connect a third-party service, you authorize us to access and exchange data with it as you direct. Third-party services are governed by their own terms, and we are not responsible for them.
8. Privacy and Data
8.1 Privacy Policy. Our Privacy Policy describes what personal information we collect, how we use and share it, and the choices and rights available to you.
8.2 Usage data. We collect information about how the Service is used, such as feature usage, performance, and diagnostics ("Usage Data"). We use Usage Data to operate, secure, and improve the Service. When we use it to improve the Service, we use it in aggregated or de-identified form and do not include Your Content.
8.3 Security logs. We retain security-related logs, such as IP addresses, account identifiers, and sign-in attempts, for up to 2 years to detect and investigate abuse and security incidents.
8.4 Security. We use reasonable technical and organizational measures to protect Your Content. No system is perfectly secure, and we cannot guarantee that Your Content will never be accessed without authorization.
8.5 Legal requests. We may disclose Your Content or account information if we believe in good faith it is required by law or legal process. Where legally permitted, we will make reasonable efforts to notify you first.
8.6 Privacy questions. For questions about how we process your personal information, or to make a privacy request, contact privacy@recallium.ai.
9. Acceptable Use
You must not, and must not help anyone else:
violate any law or anyone else's rights, including intellectual property and privacy rights;
upload, store, or share content that sexually exploits or endangers minors (we report such content to the National Center for Missing & Exploited Children as required by law);
harass, threaten, defame, or impersonate anyone;
upload malware or other harmful code;
access or attempt to access another user's account or content, or any part of the Service you are not authorized to access;
probe, scan, or penetration-test the Service without our written permission;
circumvent usage limits, plan restrictions, or security measures, including by creating multiple accounts to obtain additional free resources;
reverse engineer, decompile, or disassemble the Service or Local Software, except where applicable law expressly permits it despite this restriction;
resell, sublicense, or provide the Service to third parties as a service bureau, except through sharing features the Service provides;
scrape or harvest data from the Service by automated means not provided by us;
use the Service to develop a competing product;
send spam or unlawful marketing messages;
use the Service in violation of U.S. export controls or sanctions, or for ITAR-controlled data or Controlled Unclassified Information; or
interfere with or overload the Service or its infrastructure.
We may investigate suspected violations, remove content, and suspend or terminate accounts under Section 12.
10. Subscriptions and Billing
10.1 Fees. Paid plan prices are shown at checkout. Prices exclude applicable taxes, which we add at checkout.
10.2 Automatic renewal. PAID PLANS RENEW AUTOMATICALLY at the end of each billing period (monthly or annual, as you select at checkout) at the then-current price, and we will charge your payment method on file each period until you cancel.
10.3 Cancellation. You can cancel at any time online at https://app.recallium.ai/profile. Cancellation takes effect at the end of the current billing period, and you keep paid features until then.
10.4 Free trials. If you start a free trial of a paid plan, it converts to a paid subscription when the trial ends unless you cancel before then. We will send reminders before conversion as required by applicable law.
10.5 Price changes. We will notify you at least 30 days before a price change takes effect. The new price applies at your next renewal. If you do not agree, cancel before that renewal.
10.6 Refunds. Payments are non-refundable and we do not provide refunds for partial billing periods, except as required by law or as stated in Sections 3.3 and 18.1.
10.7 Payment processing. Payments are processed by a third-party payment processor. You authorize us and the processor to charge your payment method for all fees you incur. If a payment fails, we may retry the charge and, after 14 days, move your account to the free plan.
11. Intellectual Property and Feedback
11.1 Our property. Etron and its licensors own the Service, the Local Software, and all related technology, trademarks, and documentation. Recallium, recallium.ai, and the Recallium logo are trademarks of Etron LLC, and you may not use them without our prior written permission. Except for the rights expressly granted in these Terms, we grant you no rights in any of them.
11.2 Feedback. If you give us suggestions or feedback, we may use them without restriction or obligation to you.
12. Suspension and Termination
12.1 By you. You may stop using the Service at any time and delete your account at https://app.recallium.ai/profile. Cancelling a paid plan is covered by Section 10.3.
12.2 By us. We may suspend or terminate your access if you violate these Terms, if we are required to by law, if your use creates a risk of harm to Etron or others, or if you do not pay fees owed. We will give notice where reasonably practicable. We may also close a free account for any reason on 30 days' notice, or after 12 months of inactivity on 30 days' notice.
12.3 What happens to Your Content. After termination, you may export Your Content for 30 days. This export window does not apply if we terminate for a serious violation or where the law prohibits it. After account deletion, we delete Your Content from active systems within 30 days and from backups within 90 days, except:
security logs retained under Section 8.3;
information we must keep to comply with law; and
copies held by users you shared content with, or content remaining in shared workspaces under Section 5.2.
12.4 Survival. Sections 4.2, 4.7, 7.1, 8, 11, and 12 through 18 survive termination.
13. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE, LOCAL SOFTWARE, AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT OUTPUTS WILL BE ACCURATE; OR THAT YOUR CONTENT WILL NOT BE LOST. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
14. Limitation of Liability
14.1 TO THE FULLEST EXTENT PERMITTED BY LAW, ETRON WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14.2 TO THE FULLEST EXTENT PERMITTED BY LAW, ETRON'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID ETRON FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.
14.3 NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD, OR FOR ANY OTHER LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, OR AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.
15. Indemnity
To the extent permitted by law, you will defend, indemnify, and hold harmless Etron and its members, managers, officers, employees, and agents from third-party claims, and related losses and reasonable attorneys' fees, arising from (a) Your Content or (b) your violation of these Terms or applicable law.
16. Dispute Resolution and Arbitration
16.1 Informal resolution first. Before starting arbitration or a court case, you and Etron agree to try to resolve any dispute informally. Send a written notice to legal@recallium.ai (or, for us, to your account email) describing the dispute and the relief sought. If the dispute is not resolved within 60 days, either party may begin arbitration.
16.2 Binding individual arbitration. Except as provided in Section 16.3, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its applicable rules and its Consumer Arbitration Minimum Standards. The Federal Arbitration Act governs this Section 16. The arbitrator decides all issues, including arbitrability, except as stated in Sections 16.4 and 16.7. The seat of the arbitration is the State of Delaware. Any hearing will take place by video or, if you request an in-person hearing, in the county where you live. A claim under $10,000 may be decided on written submissions. Fees are allocated under JAMS's consumer rules.
16.3 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek an injunction in court for infringement or misuse of its intellectual property. Claims for public injunctive relief will be decided in court after arbitration of all other claims is complete.
16.4 Class action and jury waiver. You and Etron may bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. You and Etron waive the right to a jury trial.
16.5 Mass arbitration. If 25 or more similar demands are filed against Etron by or with the help of the same or coordinated counsel, they will be administered in batches under JAMS's mass arbitration procedures.
16.6 Right to opt out. You may opt out of this arbitration agreement by emailing legal@recallium.ai within 30 days after first accepting these Terms. Include your name, your account email address, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.
16.7 Severability. If the class action waiver in Section 16.4 is found unenforceable for any claim, that claim will proceed in court and not in arbitration.
16.8 Changes to this section. If we make a material change to this Section 16, you may reject it by emailing us within 30 days, and the prior version will continue to apply to your disputes.
16.9 Governing law and venue. These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs this Section 16. Except for small claims actions under Section 16.3, any claim not subject to arbitration will be brought in the state or federal courts located in the State of Delaware, and both parties consent to their jurisdiction.
17. Export Controls
You must comply with all applicable U.S. export control and sanctions laws. You represent that you are not located in a country or region subject to comprehensive U.S. sanctions, and that you are not on, or owned or controlled by anyone on, a U.S. government restricted-party list.
18. Changes to These Terms and General Terms
18.1 Changes to these Terms. We may update these Terms for reasons such as changes in law, changes to the Service, security needs, or clarifying existing terms. For material changes, we will notify you by email or in the Service at least 30 days before they take effect, unless a change is required by law or relates only to a new feature. Continued use after the effective date means you accept the updated Terms. If you do not agree, stop using the Service and cancel; if you cancel a paid plan for this reason before the change takes effect, we will refund the unused portion of your prepaid fees. Changes do not apply to disputes arising before their effective date.
18.2 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms, without your consent, in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets or of the business line to which these Terms relate.
18.3 Electronic communications. You consent to receive notices and agreements electronically, and you agree that electronic communications satisfy any legal requirement that communications be in writing.
18.4 Entire agreement. These Terms and the documents they reference are the entire agreement between you and Etron about the Service and supersede any prior agreements on that subject.
18.5 Other terms.
Severability. If any provision is found unenforceable, it will be limited to the minimum extent necessary, and the rest of these Terms stays in effect.
No waiver. Our failure to enforce a provision is not a waiver of it.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
No third-party beneficiaries. These Terms create no rights for anyone other than you and Etron.
Interpretation. Headings are for convenience only. "Including" means "including without limitation."
18.6 California residents. Under California Civil Code § 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.
18.7 Contact. Etron LLC. Support: support@recallium.ai. Legal notices: legal@recallium.ai. Privacy inquiries: privacy@recallium.ai.